How do I create an account? 

Non-members: Click the Log In button in the upper right-hand corner of the screen and follow the instructions.  

Members: Log in with your established member account. If you’re unsure if you have an account, click the log in button and then the Forgot Login/Password? button on the next screen. Enter your work email address. If there's a match in our system, you'll receive a password reset. If there isn't a match, contact info@leadingageohio.org with Learning Center Login as the subject. In the email's body, please include your name, the organization you work for, your position title, and email address. LeadingAge Ohio staff will be in touch with your account information.  

Do I have to be a member to use the LeadingAge Ohio Learning Center? 

No, both members and non-members may use the LeadingAge Ohio Learning Center. However, members do have access to exclusive content and discounts. Check with your organization if you are unsure of its membership with LeadingAge Ohio. If your organization is interested in membership, contact Molly Homan at mhoman@leadingageohio.org.  

I’m not showing up as a LeadingAge Ohio member/need to create a LeadingAge Ohio member account. What should I do? 

Contact info@leadingageohio.org with Learning Center Login as the subject. In the email's body, please include your name, the organization you work for, your position title, and email address. LeadingAge Ohio staff will be in touch with your account information.

I need a copy of my registration. How do I get that? 

Your registration will come from LAO Learning Center, learning@leadingageohio.org. Search your spam folder after your course purchase if you do not see it in your regular inbox. 

I need a copy of my certificate. How do I get that? 

All your certificates are recorded on your transcript in your dashboard. Your dashboard is available as a menu item after sign in.  

How do I access a course for which I registered? 

All of your registered courses are located within your dashboard.  

Do I have to complete a course in one sitting? 

No, learners have 365 days to complete the course from the time of purchase. 

However, Live Webinars with education hours must be attended during the live time. You may complete the rest of the course within the 365-day period.  

Also be aware that On Demand recordings do not pick up where you left off; recordings restart if you leave the course and come back.  

I’m having trouble with the course components. What should I do? 

Some functionality may be lost if using Internet Explorer. Try using a different browser. If that doesn’t work, clear your browser cache and then restart your browser.

What does the charge look like on my credit card statement?

The charge will be from LEADINGAGE OHIO COLUMBUS USA.