Details
01/14/2021
REGIONAL ADMINISTRATOR – HOME HEALTH
Ohio Living Home Health & Hospice
REGIONAL ADMINISTRATOR – HOME HEALTH
The Administrator is responsible for planning, organizing, developing, and directing the overall operation of the licensed and certified home health services of the Ohio Living Home Health & Hospice - Greater Cleveland and Greater Youngstown offices in accordance with company standards and federal, state, and local standards, guidelines, and regulations to ensure that the highest degree of quality services is maintained at all times.
The Administrator will spend the majority of their time in the Greater Cleveland office with weekly visits to the Greater Youngstown office.
Essential Activities and Tasks
Operations Management
- Manages daily operations to ensure compliance with federal, state, and local regulatory requirement through appropriate departmentalization and delegation of duties.
- Maintains a state of readiness for survey by regulatory bodies.
- Review diagnosis coding and plans of care orders for all home health patients in accordance with Medicare regulations.
- Provides direction, management and leadership in order to achieve the organization's philosophy, mission and strategy while effectively growing the organization and ensuring financial strength, high utilization and operating efficiency.
- Ensures all equipment, systems and monitoring are in place to meet or exceed quality, customer service, utilization, and compliance standards in all SI programs.
- Maintains effective and ongoing communication with life plan community staff. Delegates staff to facilitate positive working relationships in continuum of care management and aging in place meetings, and other leadership meetings that are deemed appropriate.
- Manages the local component of integrated electronic medical record and ensures that office and clinical staff are well trained and use the system productively and accurately according to policies and procedures.
- Must be available during operating hours or designates another capable staff member if unavailable.
People Management and Development
- Supervises the clinical staff for the home health and hospice agency.
- Fosters a positive work environment that attracts, retains, and motivates employees.
- Interviews and selects qualified individuals and orients new direct reports.
- Defines, establishes, and promotes employee qualifications and performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
- Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
- Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.
- Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
- Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
- Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.
Financial Management
- Assists in the development of the annual operation budget, administers programs within budgeted dollars and staff hours.
- Maintains appropriate level of supplies for the efficient operation of the departments.
- Ensures supplies are being billed correctly.
- Oversees financial indicators on a weekly / monthly basis to ensure that annual budget and other financial targets are met.
- Meets or exceeds profit and loss, cash, and accounts receivable targets for home health, home care, and hospice.
- Monitors and manages home health and hospice revenue and collections cycle.
- Ensures accuracy in documentation and coding.
- Oversees the implementation and continuing compliance with policies, procedures and payer regulations that facilitate accurate and timely documentation and billing reimbursement.
Quality, Compliance, and Risk Management
- Oversees the maintenance of complete and accurate patient records required by law.
- Keeps informed on licensure, certification and reimbursement issues in order to anticipate/implement necessary changes in the SI's practices and to maximize the SI’s position on those issues.
- Monitors and manages the provision of clinical services through analysis and action related to utilization statistics, quality outcome measures, Clinical Record Review and other reports.
- Oversees all survey processes, mock surveys, and compliance audits.
- Ensures that the confidentiality/rights of all patients and their care information are maintained.
Customer and Community Relations
- Maintains open and trust-building relationships with patients and family members, responding professionally and promptly to any requests or concerns.
- Reviews patient concerns/complaints and maintains written record of action taken.
- Cultivate positive relationships with community, civic and/or aging service organizations, churches, centers of higher education, government and other key constituents
- Collaborates with marketing staff to meet budgeted volume goals, including supporting the development of new referral sources.
Qualifications
Education
- Bachelor’s degree in a related field required.
- Bachelor of Science in Nursing (BSN) preferred.
- Master’s degree preferred.
- Current unencumbered license in the state of Ohio to practice as a Registered Nurse (RN) preferred.
Experience
- Five years experience as a healthcare professional with at least two year experience in a health-related administrative or operations management position required.
- Experience in a Medicare-certified home health agency or hospice setting preferred.
- Experience with diagnosis coding preferred.
- Knowledge of Medicare and third-party payer requirements required.
- Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
- Proficiency with electronic medical records (EMR) required.
To learn more about this exciting opportunity and to apply, go to www.ohioliving.org/careers.
Ohio Living is among the country's leading comprehensive resources on aging well. Our Ohio-based services range from a variety of housing options in one of our life plan communities through the full continuum of care to post-acute home health and hospice support for adults, wherever they live. Most importantly, we're a company that:
- chooses to operate as a faith-based, not-for-profit organization
- makes its mission the heart of our organization
- has a reputation for consistently exceeding the needs and expectations of those we serve
- provides an engaging, team-oriented workplace dedicated to career, family and faith
- commits to recognizing our employees for a job well done
We're looking for people who:
- have a passion for helping people, solving problems and contributing to a positive work environment
- are excited about bringing their personal standards and ideals to work each day
- understand that HOW you do your job is just as important as WHAT you do in your job
Why work at Ohio Living?
Depending on an employee's status, they may benefit from:
- competitive wages
- affordable medical, dental, and vision insurance
- 403b retirement savings
- paid time off including your birthday
- training, continuing education, and education assistance
- the latest technology
- unlimited career opportunities
- and much more!
Who is Ohio Living?
Headquartered in Columbus, Ohio Living is one of the nation's largest not-for-profit, multi-site senior living organizations. Since its founding in 1922, Ohio Living has defined the highest standards of quality of life for adults through its 13 life plan communities and Ohio Living Home Health & Hospice.
Our mission is to provide adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel.
Our Values: Care * Integrity * Customer Service * Innovation * Financial Stewardship * Leadership