03/02/2016

Resident Satisfaction Survey Results Released

The Ohio Department of Aging has posted the results of the 2015 Long-Term Care Resident Satisfaction Survey to the state’s Long-Term Care Consumer Guide website (www.ltc.ohio.gov). The survey is one of several tools available on the website to help individuals and families select a nursing home or residential care facility that best meets their needs and preferences, or those of their loved ones. Survey results are also made available to facility operators to help them identify areas for continuous quality improvement. According to the results, 30 LeadingAge Ohio member nursing facilities were among the 100 facilities that were highest-rated by residents.

The statewide average score for nursing facility resident satisfaction was 87 (out of 100); the average for residential care facilities, also known as assisted living facilities, was 91.7.

“Making sure Ohioans have access to quality, person-centered long-term services and supports has been a priority of this administration, and the Long-Term Care Resident Satisfaction Survey is one tool Ohio has used for over a decade to help providers focus on what matters most to their consumers,” said Bonnie K. Burman, Sc.D., director of the department.

“One of the primary purposes of the Long-Term Care Resident Satisfaction Survey has always been to help facility owners and operators understand what goes into providing the highest quality care,” added Beverley Laubert, the State Long-Term Care Ombudsman.

More than 31,000 residents in 960 nursing homes, and 16,000 residents in 635 residential care facilities, participated in the survey through in-person interviews. Overall, the survey suggests that facilities statewide can increase customer satisfaction by:

• Building stronger personal relationships between staff and residents (nursing homes);
• Making staff more available at key times of the day (nursing homes and residential care);
• Providing higher quality food and more menu choices (nursing homes and residential care);
• Resolving issues in a more timely manner (residential care);

To download the results, click here: Download 2015 Long-Term Care Resident Satisfaction Survey Overall Scores by Facility