07/17/2025

Resident & Family Satisfaction Surveys Launching Statewide

The Ohio Department of Aging will soon begin its 2025–2026 Resident and Family Satisfaction Surveys for nursing and assisted living facilities. Conducted by Vital Research and Scripps Gerontology Center, these surveys gather confidential feedback to improve the quality of care and help families make informed decisions. Results will be shared with providers and posted publicly on the Ohio Long-Term Care Quality Navigator.

Resident interviews begin in August 2025 and will continue through March 2026. Family surveys will follow by mail, phone, or online from September through April. Facilities must update resident and representative contact information and work with Vital to schedule interviews. All identifying information must be submitted through the secure online portal, not email, to comply with privacy laws.

Facilities can find survey instructions, outreach templates, and a detailed timeline at vitalresearch.com/ohsurvey. The full notification letter is available here.