Executive Director

Ohio Living Quaker Heights

EXECUTIVE DIRECTOR

The Executive Director is responsible for the overall operations and supervision of Ohio Living Quaker Heights in accordance with company standards and federal, state, and local standards, guidelines, and regulations with a focus on strategic and financial planning, resident/patient care, and employee and customer/community relations to ensure the highest degree of quality care and services are maintained at all times.

Essential Activities and Tasks

Quality, Compliance, and Risk Management

Ensures that written policies and procedures are developed, implemented and adhered to.
Ensures that the resident rights are well established and maintained at all times.
Works with department directors to ensure quality standards are met or exceeded. Ensures success of all regulatory audits.
Remains current with legislative and regulatory changes that impact the life plan community. Remains current with gerontological and service advances.
Ensures a Resident Council is maintained and operates regularly.
Reviews resident and employee concerns/complaints and maintains written records of action taken.
Assume the duties and responsibilities of the Administrator in his/her absence.
Ensures that all areas within the facility, and the property grounds, are well-maintained in a clean, sanitary, and safe manner. All resident and visitor areas should also be welcoming and attractive.

Marketing and Relationship Management

Oversees the development and implementation of marketing, referral source relationship management and branding strategies, systems and processes in order to achieve census targets and communicate desired messages.
Partners with the local Director of Marketing to identify, build & sustain referral source relationships to drive census and revenue growth.
Reviews sales reports, pipeline forecasts, and marketing budget/ROI.
Participates in marketing and relationship management efforts as necessary.
Reinforces to all staff their role in marketing and census attainment.

Financial Management

Develops a balanced budget.
Oversees financials on a monthly basis to ensure that annual budget and other financial targets are met. Provides guidance and leadership on corrective measurements to correct budget when unexpected costs or reduced revenues occur.
Partners closely with staff on billing, reimbursements, accounts receivable and cash management.

People Management and Development

Supervises the life plan community staff.
Fosters a positive work environment that attracts, retains, and motivates employees.
Interviews, selects, and orients new direct reports.
Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.
Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Resident and Community Relations and Fundraising

Interacts with residents and families to ensure that quality care and positive resident/staff relations are taking place.
Fosters positive relationships with churches, community, civic and/or aging service organizations, government and regulatory agencies, and other key constituents.
Represents community/organization at various functions, planning meetings, and with the general public overall.
Works with the Foundation to promote positive fund-raising functions in the geographic area of the community.

Board Relations

Plans, attends, and participates in all local board and related committee meetings.
Recruits board members with strong business, community, and/or church experience.

Strategic Planning

Develops the local strategic plan in concert with the corporate strategic plan.
Researches financial and market feasibility, and plans for new programs and services to enhance services to patients and their caregivers.
Provides oversight and leadership to new program start-ups.
Provides leadership in the succession planning process, including selection and development of high potential employees.

Qualifications

Education

Bachelor’s degree in health care administration, business administration, social science or a related field required.
Masters degree in health care, business administration, or social sciences preferred.
Current unencumbered license for the state of Ohio to practice as a Licensed Nursing Home Administrator (LNHA) required.

Experience

Ten years experience in a leadership role for a health care facility, preferably in long-term care.
Five years experience in an Administrator role in the health care industry.
Five years experience with fiscal accountability.
Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

To learn more about this exciting opportunity and to apply, go to www.ohioliving.org/careers.

Ohio Living Quaker Heights is Waynesville’s premier life plan community. Services include long-term nursing care, memory care, short-term rehabilitation, outpatient therapy and assisted living. Most importantly, we’re a company that:

makes its mission the heart of our organization
has a reputation for consistently exceeding the needs and expectations of those we serve
provides an engaging, team-oriented workplace dedicated to career, family and faith
commits to recognizing our employees for a job well done

We're looking for people who:

have a passion for helping people, solving problems and contributing to a positive work environment
are excited about bringing their personal standards and ideals to work each day
understand that HOW you do your job is just as important as WHAT you do in your job

Why work at Ohio Living Quaker Heights?

Depending on an employee’s full-time, part-time or PRN status, they may benefit from:

competitive wages
affordable medical, dental, and vision insurance
403b retirement savings
paid time off including your birthday
training, continuing education, and education assistance
pay advances up to $500
free meals/meal allowance
the latest technology
unlimited career opportunities
and much more!

Who is Ohio Living?

Headquartered in Columbus, Ohio Living is one of the nation’s largest not-for-profit, multi-site senior living organizations. Since its founding in 1922, Ohio Living has defined the highest standards of quality of life for adults through its 12 life plan communities and Ohio Living Home Health & Hospice in 50 Ohio counties.

Our mission is to provide adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel.

Our Values: Care * Integrity * Customer Service * Innovation * Financial Stewardship * Leadership

Printer-Friendly Version