NETWORK/DESKTOP SUPPORT ASSOCIATE

Ohio Living Corporate

NETWORK/DESKTOP SUPPORT ASSOCIATE

The Network/Desktop Support Associate installs, configures, troubleshoots, and conducts training related to the operation of the systems, network, software, and communication links for the organization in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

Essential Activities and Tasks

Operations Management

Responds to incoming Service Desk calls and emails from end users regarding IS issues.
Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
Creates and maintains computer images for end user accounts.
Installs and maintains end user software and networking software products where required.
Identifies and delivers required hardware.
Recommends and implements corrective solutions, including off-site repair as needed.
Supervises contract-based installations.
Works with third-party support and equipment vendors as necessary.
Shares responsibility with other Network/Desktop Support Associates of visiting all locations in Ohio regularly.
Performs on-site analysis, diagnosis, and resolution of complex hardware problems.
Provides input for the development of long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
Trains users one-on-one and in group settings on computer functionality.
Serves as backup for Systems Administrator as needed.

Customer Relations and Service Delivery

Listens and responds courteously and promptly to the needs of business partners and end users.
Maintains regular communication and provides updates to stakeholders regarding Service Desk tickets.
Completes Service Desk tickets as outlined in the IS department service level agreement.

Quality, Compliance, and Risk Management

Maintains the computer imaging system for consistency and compliance.
Documents hardware failures, repairs, installations, and removal.
Provide input for the development of business continuity and disaster recovery plans.
Maintains current knowledge of business continuity and disaster recovery plan executables and responds to crises accordingly.
Manages, maintains, and controls software media and licenses.

Qualifications

Education

High school diploma or equivalent required.
Bachelor's degree in computer science or in a related field preferred.

Experience

Five years experience in direct end user service desk support for diverse customer groups preferred.
Five years experience in the Information Systems field required, including systems and IS infrastructure, business analysis, planning, installation, and maintenance preferred.
Experience with configuring a network supporting a large number of users and devices for connection to a network using a common networking protocol (TCP/IP, etc.).
Experience installing and configuring a shrink-wrap application on a PC Operating System.
Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

To learn more about this exciting opportunity and to apply, go to www.ohioliving.org/careers.

Ohio Living is among the country's leading comprehensive resources on aging well. Our Ohio-based services range from a variety of housing options in one of our life plan communities through the full continuum of care to post-acute home health and hospice support for adults, wherever they live. Most importantly, we're a company that:

chooses to operate as a faith-based, not-for-profit organization
makes its mission the heart of our organization
has a reputation for consistently exceeding the needs and expectations of those we serve
provides an engaging, team-oriented workplace dedicated to career, family and faith
commits to recognizing our employees for a job well done

We're looking for people who:

have a passion for helping people, solving problems and contributing to a positive work environment
are excited about bringing their personal standards and ideals to work each day
understand that HOW you do your job is just as important as WHAT you do in your job

Why work at Ohio Living?

Depending on an employee's status, they may benefit from:

competitive wages
affordable medical, dental, and vision insurance
403b retirement savings
paid time off including your birthday
training, continuing education, and education assistance
the latest technology
unlimited career opportunities
and much more!

Who is Ohio Living?

Headquartered in Columbus, Ohio Living is one of the nation's largest not-for-profit, multi-site senior living organizations. Since its founding in 1922, Ohio Living has defined the highest standards of quality of life for adults through its 13 life plan communities and Ohio Living Home Health & Hospice.

Our mission is to provide adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel.

Our Values: Care * Integrity * Customer Service * Innovation * Financial Stewardship * Leadership

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