Details
05/18/2022
HOUSEKEEPING & LAUNDRY MANAGER
Ohio Living Mount Pleasant
HOUSEKEEPING & LAUNDRY MANAGER
The Housekeeping and Laundry Manager plans, organizes, develops, and directs the overall operation of the Housekeeping and Laundry Department in accordance with company standards and federal, state, and local standards, guidelines, and regulations that govern the life plan community to ensure that it is maintained in a clean, safe, and comfortable manner.
Essential Activities and Tasks
Operations Management
- Plans, organizes, develops, and directs the housekeeping and laundry activities.
- Manages the housekeeping functions, including cleaning, washing, dusting, sweeping, vacuuming, and mopping, to ensure a clean and safe environment for residents, visitors, and staff members in all areas of the life plan community.
- Manages the laundry functions, including the collection, laundering, redistribution, and inventory of linens and resident laundry, to ensure that an adequate supply of laundry and linen is on hand at all times.
- Coordinates services and activities with other departments, including Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities and Social Services, to ensure the continuity of care.
- Develops and maintains housekeeping and laundry policies and procedures.
- May serve as a working supervisor when needed.
Quality, Compliance, and Risk Management
- Ensures that the housekeeping and laundry functions are maintained in a safe manner for resident comfort and convenience by ensuring that necessary equipment and supplies are maintained and operable to perform necessary duties and services.
- Inspects work areas and equipment at least weekly for proper order and operation.
- Assists with identifying, evaluating, and classifying routine and job-related functions to ensure housekeeping and laundry tasks involving potential exposure to blood/body fluids are properly identified and recorded.
- Reviews, develops, and implements a plan of correction for housekeeping and laundry concerns and/or deficiencies noted during quality assurance and state and city survey inspections.
- Serves on various committees (including the life plan community’s Safety Committee) and attends meetings of the life plan community providing written and/or oral reports of services and activities regarding the department.
- Maintains the confidentiality of resident information.
People Management and Development
- Directly or indirectly manages all Housekeeping and Laundry Department staff at the life plan community.
- Fosters a positive work environment that attracts, retains, and motivates employees.
- Interviews, selects, and orients new direct reports.
- Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
- Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
- Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.
- Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
- Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
- Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.
Customer Relations and Service Management
- Listens and responds to the needs of residents and staff members.
- Reviews and responds to complaints and grievances from residents and staff members regarding all areas of responsibility.
- Ensures that resident personal and private property rights are followed by maintenance staff at all times.
Financial and Asset/Materials Management
- Assists in the development of the departmental operational and capital budget and maintains the operations within them.
- Takes appropriate actions to ensure physical assets are properly maintained per company standards.
- Provides input for capital project priorities for the year.
Qualifications
Education
- High school diploma or equivalent required.
- Bachelor's degree in a related field preferred.
- Certified Executive Housekeeper designation from the International Executive Housekeepers Association (IEHA) preferred.
- Certified Laundry and Linen Management (CLLM) designation from Association for Linen Management (ALM) preferred.
Experience
- Three years experience in housekeeping and/or laundry operations management required.
- Experience in a long-term care facility, hospital, or other related medical facility preferred.
- Knowledge of laundry and/or housekeeping practices, procedures, standards, guidelines, and regulations in a long-term care environment.
- Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.
To learn more about this exciting opportunity and to apply, go to https://careers.ohioliving.org.
Ohio Living Mount Pleasant is Butler County’s premier life plan community. Services include long-term nursing care, memory care, short-term rehabilitation, outpatient therapy and assisted living. The campus also offers independent living apartments, ranch homes and condo-style Brownstone homes. Most importantly, we’re a company that:
- chooses to operate as a faith-based, not-for-profit organization
- makes its mission the heart of our organization
- has a reputation for consistently exceeding the needs and expectations of those we serve
- provides an engaging, team-oriented workplace dedicated to career, family and faith
- commits to recognizing our employees for a job well done
We're looking for people who:
- have a passion for helping people, solving problems and contributing to a positive work environment
- are excited about bringing their personal standards and ideals to work each day
- understand that HOW you do your job is just as important as WHAT you do in your job
Why work at Ohio Living Mount Pleasant?
Our residents and employees have access to the fitness center, nature trails and Arboretum, which has more than 100 species of trees throughout our 110-acre campus. Depending on an employee’s status, they may benefit from:
- competitive wages
- affordable medical, dental, and vision insurance
- 403b retirement savings
- paid time off
- training, continuing education, and education assistance
- the latest technology
- unlimited career opportunities
- and much more!
Who is Ohio Living?
Headquartered in Columbus, Ohio Living is one of the nation's largest not-for-profit, multi-site senior living organizations. Since its founding in 1922, Ohio Living has defined the highest standards of quality of life for adults through its 12 life plan communities and Ohio Living Home Health & Hospice.
Our mission is to provide adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel.
Our Values: Care * Integrity * Customer Service * Innovation * Financial Stewardship * Leadership